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Refund Policy
We appreciate your interest in our subscription services designed to assist you in navigating the world of trading. This policy outlines the circumstances under which refunds may or may not be issued for our services (hereinafter referred to as “our services” or “subscriptions”). Please read this policy carefully before subscribing to any of our offerings.
Generally, No Refunds for Purchased Services (All Sales Final): We typically adhere to a“no refunds” policy for services purchased after the effective date of this policy. Once you subscribe, the charge is final, and you will not be eligible for a refund regardless of the reason(with limited exceptions outlined below).
Previous App Migration: If you were subscribed on our previous app, we notified everyone via email on November 12, 2023, about the platform migration. To receive a potential refund, you needed to contact us before January 1, 2024. We are unable to process refund requests for the previous app at this time.
No Refunds for Past Year Issues: We will not issue refunds for issues arising from subscriptions purchased in a previous year.
Automatic Renewal: All EliteTraders memberships automatically renew monthly until you manually cancel your subscription. This means you will be charged for the service every month unless you take action to stop the renewal.
Cancellation Responsibility: You are solely responsible for canceling your EliteTraders subscription through our designated payment processor, whop. We do not manage account cancellations directly.
While we generally maintain a “no refunds” policy, we understand that exceptional circumstances may arise. In rare cases, EliteTraders may consider issuing a refund for:
Double Payment: If you are inadvertently charged twice for the same subscription, we will process a full refund for the duplicate charge. Please contact our support team on Discord to report any duplicate charges.
Technical Glitch: If a technical glitch on our platform results in an erroneous charge or service access issue, we may consider issuing a refund at our sole discretion. Please provide clear documentation of the technical glitch when contacting our support team on Discord.
Important Note: These are the only exceptional circumstances under which EliteTraders may consider issuing a refund. We reserve the sole discretion to determine whether a refund is warranted in any given situation.
Discord Support: For any inquiries or assistance related to your subscription or this refund policy, please reach out to our support team on Discord (https://discord.gg/FGh4sjaMQA).
Refund Requests Through Discord: While you can submit a refund request via our Discord support ticket system, please be aware that EliteTraders reserves the right to make the final decision on whether to issue a refund. Our decision will be based on a variety of factors, including the specific details of your request, the terms outlined in this policy, and verification of any exceptional circumstances mentioned above.
Effective as Aug 1, 2024, discounts and lifetime access associated with former partnerships are no longer applicable. All memberships will now adhere to the current pricing structure to reflect the enhanced value of our offerings. For inquiries, please contact our supports.
Free Trial Periods: Some EliteTraders subscriptions may offer a limited-time free trial period. Please be aware that these trials automatically convert to a paid subscription unless you cancel before the trial ends. The specific terms of the free trial will be clearly outlined during the signup process.
Service Satisfaction: We are committed to providing a high-quality service. If you are not satisfied with your EliteTraders subscription for any reason, we encourage you to contact our support team on Discord to discuss your concerns. While we cannot guarantee a refund, we will do our best to address your issues and find a solution.
We believe in transparency and open communication with our customers. We have made every effort to clearly outline our refund policy in this document. Should you have any questions or require further clarification, please do not hesitate to contact our support team on Discord.
EliteTraders reserves the right to update or modify this refund policy at any time with or without prior notice. We will post any changes on our website and encourage you to periodically review this policy to stay informed.
By subscribing to an EliteTraders service, you acknowledge that you have read and understood this refund policy. We encourage you to make an informed decision before subscribing and to manage your subscription status actively to avoid unwanted charges
