Refund Policy for EliteTraders
Thank you for choosing EliteTraders for your subscription needs. We value your trust and are committed to providing you with a satisfying experience. Before you proceed with your subscription, we kindly ask you to review our refund policy.
1. Refund Eligibility and Timeframe:
- EliteTraders offers a 7-day refund period, starting from the date of the initial charge.
- This 7-day window includes any promotional or free trial days associated with your subscription.
- After the 7-day period has elapsed, EliteTraders cannot issue refunds, as we are unable to determine if clients have actively utilized the service during this time.
2. Non-Refundable Subscriptions:
- No refunds will be granted for discounted or free memberships.
- EliteTraders does not provide refunds for subscriptions that were obtained as part of a promotion or at a discounted rate.
3. Error in Payment or Billing:
- Refunds will be processed in cases where there is a verified error in the company's payment system or billing process.
4. Account Cancellation:
- Account cancellations are not managed by EliteTraders. Clients are responsible for canceling their subscriptions through our designated payment provider.
- EliteTraders will not process refunds for failure to cancel an account. It is the client's responsibility to manage their subscription status.
5. How to Request a Refund:
- Refund requests must be submitted within the 7-day refund window by contacting our customer service email at info@elitetraders.io.
- Please provide your full name, account details, and a brief explanation for the refund request.
- Refund requests are subject to verification and approval by EliteTraders.
6. Contact Information:
- For any inquiries or assistance, you can reach us on Instagram at @elitetraders.io, or through our support channel on Discord.
Note: EliteTraders reserves the right to update or modify this refund policy at any time without prior notice. It is the responsibility of the user to stay informed about the current policy.
Thank you for choosing EliteTraders.
Sincerely,
EliteTraders Team